Terms of Use

Last updated: 26 October 2026

These terms govern your use of the TrulensAI website, lender portal, inspection apps and messaging services (together, the "Services"), operated by Trulens-AI Tech Private Limited ("TrulensAI", "we", "us"). By using the Services you agree to these terms.

The Services

TrulensAI provides vehicle inspection, verification and valuation services to banks, NBFCs and other lenders. Access to the portal and apps is limited to people authorised by TrulensAI or by a lender that has an agreement with us. The commercial terms of that agreement apply alongside these terms and prevail if the two conflict.

Accounts

If you are given an account, keep your login details confidential and tell us promptly at contact@trulens.ai if you believe someone else has used it. You are responsible for activity under your account.

Acceptable use

• Use the Services only for their intended purpose and in line with applicable law.
• Do not upload false, misleading or tampered photographs, documents or readings.
• Do not try to access data or systems you are not authorised to use, or interfere with the security or operation of the Services.
• Do not copy, resell or reverse engineer the Services.

Valuation reports

Our reports reflect the condition of the vehicle and the information available at the time of inspection, together with market data and our professional assessment. They are prepared for the lender that requested them and are not an offer to buy or sell the vehicle or a guarantee of its future value or condition.

Messaging

We may contact vehicle owners, borrowers and inspectors by phone, SMS, email or WhatsApp about inspections and reports. You can ask us to stop non-essential messages at any time by writing to contact@trulens.ai.

Intellectual property

The Services, our software, report formats and brand belong to TrulensAI. Lenders may use the reports delivered to them for their own lending decisions under their agreement with us.

Privacy

Our handling of personal data is described in our Privacy Policy.

Liability

To the extent permitted by law, the Services are provided as described in the applicable agreement, and our liability is limited to what that agreement sets out. Nothing in these terms limits liability that cannot be limited by law.

Suspension

We may suspend or withdraw access to the Services if these terms are breached or if we need to protect the Services, our customers or the public.

Governing law

These terms are governed by the laws of India. Courts at Gurugram, Haryana have jurisdiction over any dispute arising from them.

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