Privacy Policy

Last updated: 26 October 2026

This policy explains how Trulens-AI Tech Private Limited ("TrulensAI", "we", "us") handles personal data when we provide vehicle inspection and valuation services to banks, NBFCs and other lenders, and when we contact people about those services, including through WhatsApp and other messaging channels.

We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, and the rules made under them.

Who we are

We carry out vehicle inspections and prepare valuation reports on behalf of lenders. In most cases the lender that asks us for a valuation decides why the data is processed, and we process it on the lender's instructions.

Data we collect

• Vehicle owner or borrower details provided by the lender: name, phone number, address, loan or case reference, and branch.
• Vehicle details: registration number, chassis and engine identifiers, make, model, and registration, insurance, permit and challan records obtained from government and authorised data sources.
• Inspection evidence: photographs and videos of the vehicle and its documents, odometer readings, and the date, time and location at which they were captured.
• Staff and inspector details: name, phone number, email address, login activity and the location of inspections they perform. The app reads the phone's location only when a photograph or video is taken; supervisors can see where each officer last photographed a vehicle, so that work can be assigned to whoever is nearest.
• Messaging data: your phone number, the messages we exchange with you, and delivery and read status reported by the messaging platform.
• Technical data: IP address, device and browser information, and logs generated when you use our website, portal or apps.

How we use it

• To schedule and carry out vehicle inspections and contact you to arrange them.
• To verify vehicle identity, ownership and documents.
• To prepare, sign and deliver valuation reports to the lender that requested them.
• To send you service messages about an inspection or report, such as appointment confirmations, reminders and status updates.
• To detect fraud, keep our services secure, and meet legal and regulatory obligations.

We do not sell personal data and we do not use it for advertising.

Messaging and WhatsApp

When we message you on WhatsApp we use the WhatsApp Business Platform provided by Meta Platforms, Inc. We only send messages connected to an inspection or report you are involved in. Meta processes those messages under its own terms and privacy policy. You can ask us to stop messaging you at any time by writing to contact@trulens.ai.

Who we share it with

• The lender that requested the inspection or valuation.
• Service providers who help us run our services, including cloud hosting, vehicle registration data providers and messaging platforms, bound by contract to protect the data.
• Government authorities, courts or regulators when the law requires it.

Where it is stored and how it is protected

Our systems are hosted in India, in the Amazon Web Services Mumbai region. Data is encrypted in transit and at rest, access is limited to people who need it for their work, and access is logged.

How long we keep it

We keep inspection records and reports for as long as the lender's agreement with us and applicable law require, including record-keeping obligations that apply to lending. When data is no longer needed we delete it or make it anonymous.

Your rights

Subject to applicable law, you can ask us to tell you what personal data we hold about you, to correct or update it, to delete it, or to stop messaging you. You can also nominate another person to exercise these rights on your behalf. Where we process data on a lender's instructions, we may pass your request to that lender.

To make a request, see our data deletion page or write to contact@trulens.ai.

Grievances

If you have a concern about how we handle your personal data, write to our grievance officer at contact@trulens.ai. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.